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Phone: +1 800-463-3339
Address:6670A Butler Crescent,
Saanichton, British Columbia
V8M 2G8 Get directions
Web site: fedex.ca
Reviews about FedEx Ground Terminal
- Angela deJong2017/06/111 /5Impressive - not in a good way. I ordered a package from the US. Once it had arrived in Canada, I requested the self-clear documents to avoid their brokerage fees. They said the documents would be sent that afternoon. By the end of the next day, they still hadn't arrived (December 29th). And my package that was supposed to be delivered that day wasn't even in the same city yet. So I called again. The agent was very insistent that I really didn't need to self-clear, it wasn't even possible and I should just pay them. Never mind that no invoice was provided. Finally I ask for a supervisor so that I can get the forms. They promise that I'll be sent the forms January 2. January 2nd I call back after they've made a delivery attempt - asking for the forms again. Do the "you should just pay us" song and dance again. Request that they also hold the package as I work during the day anyway. January 3rd, I get the forms. They apologize as they'd had to wait for the truck to return the day before. I return the documents before the office closed. It takes all day on the 4th to process. On the 5th, the package is out for delivery again without contacting me to arrange an alternate location or to hold for pick-up. I called the call center and yes, a note to hold and arrange delivery was on the file. But they'd decided to try and deliver "Just in case". So I get to go more than an hour out of my way to pick it up. I will be actively avoiding any company that only offers FedEx delivery in the future. It's not worth the hassle.
- Andrew H2017/04/085 /5Friendly staff, unfortunately customers are unable to ship from this location unless the package(s) have a prepaid FedEx ground bar code on them. Only other option is to go to the Express location at the airport. Hours are good, staff is knowledgeable. Andrew was really nice and helpful.
How do you evaluate the services?☆ ☆ ☆ ☆ ☆